Last updated: 11 September 2026

This Privacy Policy explains how personal information is collected, used and protected when you visit or interact with https://lunasilentdisco.co.uk/.

Luna Silent Disco is a trading name of The Lunatech Group Ltd, company registration number 15410365. For the purposes of UK data protection law, The Lunatech Group Ltd is the data controller responsible for personal information collected through this website.

1. Information we collect

We may collect the following personal information when you use this website:

• Your name
• Your email address
• Your telephone number
• Your billing and delivery address
• Details about your event, booking or enquiry
• Products and services you order
• Payment and transaction information
• Messages and other information you submit through the website
• Your IP address, browser type, device information and general location
• Information about how you use the website
• Your cookie and consent preferences

Please only provide personal information about another person if you have their permission to do so.

2. How we collect your information

We may collect personal information when you:

• Complete a contact, enquiry or booking form
• Place an order through the website
• Contact us by email or telephone
• Create or manage a customer account
• Subscribe to marketing communications
• Accept optional cookies
• Browse or interact with the website

Some technical information is collected automatically through cookies, server logs and similar technologies.

3. How we use your information

We may use your personal information to:

• Respond to your enquiries
• Provide quotations and booking information
• Process and manage orders, bookings and payments
• Arrange the delivery and collection of hired equipment
• Contact you about an existing or potential booking
• Provide customer service and technical support
• Maintain transaction and accounting records
• Prevent fraud, misuse and security incidents
• Improve the website and understand how it is used
• Send marketing communications where we have permission or another lawful basis
• Comply with our legal and regulatory obligations
• Establish, exercise or defend legal claims

We will not use your personal information for purposes that are incompatible with those explained in this policy unless required or permitted by law.

4. Our lawful bases

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on:

Contract: When the information is required to provide a quotation, process an order, manage a booking or supply requested services.

Legitimate interests: When it is reasonably necessary to operate, protect and improve the website, respond to enquiries, prevent fraud or manage customer relationships. We consider whether these interests are balanced against your rights and interests.

Consent: When you agree to receive certain marketing communications or allow optional cookies. You can withdraw your consent at any time.

Legal obligation: When we must retain or disclose information to comply with tax, accounting, consumer protection or other legal requirements.

5. Payments

Payments made through the website may be processed by an external payment provider. Payment information is submitted directly to that provider and handled in accordance with its own privacy policy and security procedures.

We do not normally receive or store your complete debit or credit card details. We may receive limited transaction information, such as the payment status, amount, date and transaction reference.

6. Sharing your information

We may share personal information with trusted organisations that help us operate the website and provide our services, including:

• Website hosting and maintenance providers
• Ecommerce and booking platform providers
• Payment processors
• Email and communication providers
• Delivery and collection providers
• Analytics and website security providers
• Professional advisers, including accountants, insurers and legal advisers
• Government bodies, regulators, courts or law enforcement agencies where required by law

These organisations may only use your information for the relevant service or as otherwise permitted by law.

We do not sell your personal information.

7. Cookies

This website uses cookies and similar technologies. Cookies are small files placed on your device when you visit a website.

Some cookies are necessary for the website to function, including cookies used for security, shopping baskets, checkout processes and remembering your privacy preferences. These cookies do not normally require consent.

Optional cookies, such as analytics, advertising or external media cookies, should only be used after you have provided consent through the cookie banner.

You can accept, reject or manage optional cookies using the cookie consent banner. You can also change your browser settings to block or delete cookies. Blocking essential cookies may affect how the website works.

For more detailed information about the cookies in use, please refer to the cookie banner or cookie settings available on the website.

8. Analytics and external services

Where you consent, we may use analytics services to understand how visitors find and use the website. These services may collect information such as your IP address, device type, browser, pages visited and the approximate location from which the website was accessed.

The website may also contain links to or content from external websites and services. Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy policies before providing personal information.

9. Marketing communications

We will only send marketing communications where we have your consent or another lawful basis to do so.

You can unsubscribe at any time by using the unsubscribe option included in the communication or by emailing bookings@lunasilentdisco.co.uk.

Service messages concerning an existing enquiry, order or booking are not marketing communications.

10. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Typically:

• Enquiry information may be retained for up to 24 months after the last communication
• Booking, order and transaction records may be retained for up to seven years for accounting, tax and legal purposes
• Marketing information may be retained until you unsubscribe or object
• Cookie consent records are retained for the period shown within the relevant cookie settings
• Technical logs may be retained for a limited period for security and diagnostic purposes

Information may be retained for longer where necessary to resolve a dispute, respond to a legal claim or meet a legal obligation.

11. International transfers

Some website, payment, email, analytics or hosting providers may process personal information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place. These may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another legally recognised safeguard.

12. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no website or electronic transmission can be guaranteed to be completely secure. You should avoid sending sensitive information through ordinary website forms or email unless requested and appropriate.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Request the transfer of information you provided to us
• Withdraw consent at any time
• Complain about how your information has been handled

These rights are not absolute and may be subject to legal exemptions.

To exercise your rights, email bookings@lunasilentdisco.co.uk. We may need to request information to confirm your identity before responding.

14. Children’s information

This website is intended for people arranging or enquiring about silent disco equipment and related services. Orders and bookings should be made by an adult.

We do not knowingly collect personal information directly from children through this website. If you believe a child has provided personal information without appropriate permission, please contact us so that we can review and, where appropriate, delete it.

15. External links

This website may contain links to external websites. We are not responsible for the content, security or privacy practices of those websites. You should review the privacy policy of each external website you visit.

16. Complaints

Please contact us first if you have concerns about how your personal information has been handled:

Email: bookings@lunasilentdisco.co.uk
Website: https://lunasilentdisco.co.uk/

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

17. ICO registration

The ICO registration number for The Lunatech Group Ltd is currently unknown. If the organisation is registered with the Information Commissioner’s Office, its registration number should be added to this section.

18. Changes to this policy

We may update this Privacy Policy when the website, services or legal requirements change. The latest version will be published on this page with the revised date shown at the top.

This policy has been tailored to the website’s ecommerce and booking functions. Before publishing, check the exact payment gateway, analytics tools and marketing services installed so they are accurately reflected. The website identifies Luna Silent Disco as a trading name of The Lunatech Group Ltd. Luna Silent Disco website